We add the people who run follow-ups, onboarding and customer operations for your AI product, inside your tools, with your approvals and a named owner for every account.
Tell us where customers are waiting.
How it starts
Two lines on the customer work that is waiting. No call needed.
Roles, first milestone and timing, in writing within 24 hours.
First team members in 3 to 7 days. Full team in 14 days, or 21 for technical teams.
Where growth gets stuck
A strong product can still lose momentum when leads wait for follow-up, new customers wait for onboarding, or existing customers do not get enough help to adopt it. We put named people and clear ownership around that work, supported by AI and managed against an agreed plan.
The offer
Sales follow-through
Account briefs, same-day follow-ups, CRM next steps, weekly action review.
Onboarding
Kickoff to first successful use, tracked per account.
Customer operations
Issue ownership until handed to your engineers, adoption follow-up.
Engineering work stays with your engineers unless separately scoped.
Also available: partner enablement, community and trust and safety operations, AI training.
Why AI companies choose XCAILE
AI-native operators
Talent validated against modern AI workflows, not legacy roles relabeled.
Global reach
Deploy across 150+ markets through one team responsible for delivery.
Pod or individual
Stand up an entire function, embed specialists, or scale both in parallel.
The right hiring arrangement for each role and country
Contractor, agent of record, employer of record or statement of work, matched to country and role. Explained in full during scoping.
What you receive
Start with one specialist or one managed team. Before work begins, you see the responsibilities, named owner, human approvals, review schedule and commercial terms in writing.
Need people to review model outputs or agent behavior? Scope my evaluation team.
Need one person for lighter, ongoing support? See AIVA Core.
Questions
Your team does. Product and engineering decisions stay with your engineers. Our people run the customer work and hand technical issues to the owner you name.
First team members working in 3 to 7 days. Full team running your playbook in 14 days, or 21 days for technical sales, implementation and customer success, once scope, access and product training are confirmed.
It is priced in writing after you share the work. Send your backlog and you get a written scope with roles, first milestone and timing within 24 hours.
The team works inside your CRM, helpdesk and docs with the access you approve. You decide what they can see and change, and you can remove access at any time.
Month to month, no minimum term. If the work is not what you need, you stop.
Tell us where sales, onboarding, implementation or customer support is slowing down. We will reply with the smallest practical team and a written next step.