Privacy Policy

Who we are

XCAILE ("we", "us", "our") is a global AI workforce infrastructure company operated by GraceMark Solutions. This policy explains how we handle information you provide when you visit xcaile.com, submit a lead form, book a call, or otherwise interact with our website and paid landing pages.

What we collect

• Contact details you submit: name, work email, company, business stage, role, and any message or notes you send us through a form.
• Assessment and diagnostic answers: the selections you make in our AIVA diagnostic, workforce assessment, or calculators, so we can recommend the right service.
• Technical context: IP-derived device type, user agent, referring page, and UTM or click-ID parameters passed by advertising platforms. This lets us understand which channels bring qualified interest and improve those experiences.
• Communications: emails you send us and our replies.

We do not knowingly collect information from children, and we do not ask for sensitive categories (government IDs, health, financial account numbers) through our website.

How we use it

• To reply to your inquiry and route it to the right specialist on our team.
• To recommend a fitting service (AIVA, Nearshore Pod, GTM Team, EOR/AOR, Workforce Assessment) and prepare a relevant proposal.
• To send follow-up messages related to what you asked about.
• To measure marketing performance and improve our website and campaigns.
• To comply with legal obligations and enforce our agreements.

How we share it

We do not sell your personal information. We share it only with vetted service providers that help us operate the business, including our hosting and database platform, email delivery service, analytics providers, and scheduling tools. These providers process data on our behalf under contract and are not permitted to use it for their own purposes. If required by law, valid legal process, or to protect rights and safety, we may disclose information to authorities.

International transfers

XCAILE operates globally. Information you submit may be processed in the United States, Latin America, or other regions where we or our service providers operate. We use contractual and technical safeguards designed to protect your information wherever it is processed.

How long we keep it

We keep lead and inquiry records for as long as needed to serve you, maintain business records, and comply with legal obligations. You can ask us to delete your record at any time using the contact details below.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at sales1@xcaile.com. You can also unsubscribe from marketing emails at any time using the link in the email footer.

Cookies and analytics

We use a small number of first-party cookies and local storage entries to remember your form state and preserve advertising attribution across a single session. We may use privacy-friendly analytics to understand aggregate usage. You can block cookies through your browser settings; some parts of the site may not work as smoothly if you do.

Security

We use industry-standard safeguards to protect information you submit, including encrypted transport, access controls, and least-privilege database policies. No system is perfectly secure; if you believe your interaction with us has been compromised, please contact us immediately.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

Contact

XCAILE / GraceMark Solutions
Email: sales1@xcaile.com