Business Operations and AIVAs
Customer Support & Contact Center Specialist, AI-Enabled
Deliver calm, accurate customer support while helping teams improve knowledge, quality and responsible use of AI assistance.
About this path
This role resolves customer issues across email, chat, phone or social channels. AI may assist with search, triage, summaries and draft responses, but the professional remains accountable for accuracy, tone, privacy and escalation.
You will resolve real customer issues across the channels a client supports, using AI-assisted tools to search knowledge bases and draft responses faster. The accountability for what actually gets sent, and for protecting customer privacy, stays with you. This role suits professionals who stay calm under pressure and care about getting the answer right, not just fast.
What you would own
- Resolution of customer inquiries across email, chat, phone or social channels
- Accurate use of AI-assisted search, triage and draft-response tools
- Clear, empathetic communication under time pressure
- Protection of customer privacy and data handling standards
- Escalation of edge cases to the right team or specialist
- Contribution to knowledge-base accuracy and quality
You are likely a strong match if
- You have prior customer support or contact center experience
- You remain calm and clear when a customer is frustrated
- You can use AI drafting tools without losing personal tone or accuracy
- You follow privacy and data-handling rules without shortcuts
- You know when to escalate rather than guess
- You are comfortable with shift-based or time-zone specific schedules
Helpful, not required
- Experience with helpdesk tools such as Zendesk or Intercom
- Experience in a regulated industry with strict privacy requirements
- A second language relevant to the client's customer base
- Quality assurance or knowledge-base authoring experience
What success looks like
- Customer issues are resolved accurately on the first contact where possible
- Escalations are routed correctly and promptly
- Customer satisfaction scores remain stable or improve over time
- Knowledge-base gaps are flagged and closed
Practical proof that helps
- Prior customer satisfaction or quality scores you can share
- A description of a difficult customer situation you resolved
- Examples of knowledge-base content you have written or improved
What being in the network gives you
- Remote-first work with clients across the United States, Canada and Latin America.
- Human review of your profile, automation organizes information, people decide.
- One profile considered across current and future opportunities.
- Referral rewards when someone you refer directly is successfully placed.
- Full control over availability, matching and your data at any time.
One profile, many opportunities
Applying here creates a single reusable profile. If this path is not the right fit, you remain eligible for other suitable opportunities across the network.
Apply and join the network
Free to join • Start in about 60 seconds • One profile for multiple opportunities • No advanced AI experience required for many roles
Joining the network does not guarantee immediate work or placement. Opportunities depend on professional fit, location, availability and client demand.